Pamela is Key Account Portfolio Director for ISS Technical Services and oversees a broad range of services supplied mainly to the UK banking sector. After starting her career as an apprentice, she proved herself ‘on the tools’ working predominantly in a male-dominated environment as a hands-on engineer. 

 

Kat Parsons is the Head of Diversity, Inclusion and Belonging UK and Ireland at ISS Facility Services, a position earned after a successful, and hard-won engineering career.

But perhaps, more specifically, from the experiences and lessons she collected while travelling this path. One not unfamiliar to many female engineers. In this blog, we learn more about what she has overcome to get to where she is today as a woman in engineering.
 

What Was the Spark that Lit Kat’s Engineering Bug?

When Kat began looking at her university study options, she tried to find something that sparked her academic interests while being connected to her desire to have an active career. 

“As I was having a flick through the prospectus, I saw an image of a consultant taking water samples. I was like, that’s me!”

She enrolled at Lancaster University to study Environmental Science: a nice mix of all her interests. 

During her studies, Kat did a couple of work placements to gain some experience. She used this time to refine the vision she held for her career, or as she put it, apply a “temperature check”. On a 6-week placement with an Environmental Consultancy, Kat thought, “I really see myself here – hard hats, overalls on. This is what I want to do.”
 

The Work Begins

After graduating, much of Kat’s work focussed on flood risk. But when her role started to touch on work with contaminated land, she got excited. At this point, Kat joined a bigger firm and moved into Project Management in land contamination. "I was in the field, five days a week. I realised that this was the work I really enjoyed, that ‘logistical, last minute, quick we need someone’ work.” 

What became apparent was that she was more valuable in the office, working on the backend of site management, so she embarked on a route that would see her attempt to ascend the company ladder, one that she had to work hard to climb!
 

Challenges of the Climb

Kat managed to move from her graduate status to a more senior position quickly, citing her logistics and project management skills as having supported her progression.
Over the course of 10 years, Kat reached what she describes as a plateau, trapped in middle management with no clear sign that she would get to where she wanted to despite demonstrating her worth over and over. 
 

Goals and Visible Role Models?

When considering goals and role models, Kat acknowledges that “It was quite tricky. Female engineers already in the business were very technical, but I was more of an all-rounder. It almost felt like my skill set was holding me back because I wasn’t ticking the technical box. Men with fewer skills would always get promoted ahead of me, which was quite frustrating.”
 

Coping With Gender Inequality

Kat admits that she opted to get tough to match the nature of the male-dominated sector, reflecting that she went to great lengths to demonstrate her capabilities above and beyond what was expected of others. Kat realised she would need to move on to find the promotion she deserved. 
 

Fighting for Equal Pay

When we raised the topic of equal pay, Kat faced this issue a lot.“Whispers of what people were being paid versus what I was being paid. That was always pretty tough.”
To ensure she’s being equally paid for her skillset, it’s one of the first things she looks into—an unfortunate reality for women in engineering and a product of being a victim of pay inequality.  

Kat eventually moved and embarked on a different career path, feeling she got pushed to make the decision by the limitations of her Engineering career. “I reflected on my career and realised I wasn’t happy. I was very stressed, and my work-life balance was horrendous, so I decided to change industry completely and move into Facilities Management.”
 

Appealing Factors

Kat entered Facilities Management in a Health and Safety role. She knew nothing about the industry but found space she enjoyed. 

As part of this new role, Kat worked on some health-focused projects, including her acclaimed project on Menopause. “That got picked up and I was asked to be the Head of Diversity and Equality for the UK and Ireland. A position I originally said no to! I thought I couldn’t do that. This new role required empathy that I thought I didn’t have. With some self-reflection, I realised I had bucketloads of empathy. I knew I could make a real difference.” 
 

Dismantling an Ingrained Culture 

Discussing that much needs to be done to change how companies support their people, Kat notes, “It’s very much cultural. Working on construction sites, it was either men swearing their heads off or refusing to swear in front of me. Either way, I would do something to fit in.

It was difficult at the time, but I think it’s quite a skill to adapt how you talk to a group of people. Going onto a site, my whole demeanour would change. In the first few minutes, I knew I needed to say something to prove I wasn’t a feeble woman. Something to prove I deserved to be there.”
 

Has it Changed?

“I always remember the toilets being horrendous. A surveyor I talked to last week said she doesn't drink from when she gets up to the end of her shift so that she doesn’t have to use the facilities. Essentially, women’s basic needs are still not being met."

On the flip side of that, a company Kat worked for implemented a Menopause policy, which is new and fantastic for the business and the women who come after her. Women in senior positions leave the industry because they’re not getting the support they need to deal with the anxiety, stress, and depression associated with fluctuating hormones.

Honest Reflection

So, what does Kat think about the industry as a whole?

“Looking back on my career in Construction and Engineering, I remember the good bits. I absolutely loved it! I got to see parts of the country I never would’ve seen. I met thousands and thousands of people. I wouldn’t change it. Yes, it was hard, but I think that’s made me who I am today.”
 
Women are a force of nature in the engineering world, and if you want to find more opportunities here then speaking to the teamat Alexander Associates could be the best thing that you do for your career.

Emily Owen is a Hydrologist with an Environmental Consultancy. Her focus is flood risk assessment work and surface water drainage design, many of which support planning applications, whilst some involve retrofitting for insurance purposes. With an appetite for acquiring new talents and diversifying her skill set, she has been developing her water management portfolio. Recently, she moved into mine water management and water resource modelling.

“Water management is as it sounds – in terms of a site, water comes in and out. If you get it wrong, you get flooded or run out of water – particularly at sites with high water use. Mine sites need to look at water use in depth. A lot of the time, they're in water-poor regions but use a huge amount of water. Water use now feeds into the ESG journey. Mining is probably one of the earliest industries to adopt ESG from a functionality and future-forward perspective.”

This work started for Emily at the very technical end, doing things like water balance modelling and looking at how water moved through mining systems and processes. Now, Emily is moving into water security and more sustainable water use.
 

The Engineering Idea? 

Emily felt almost felt like engineering was not a choice, but where her studies and interests were always going to take her.

“Going into A-levels, I still loved physical Geography. I was getting frustrated by the end of A2 with Geography being a bit wishy-washy. I wanted to do the sciences behind it. I felt like I should be able to apply what I was doing in the other sciences to my Geography work. So I went and studied Science as an undergraduate. From there, the water element really interested me, so I did a Master’s in Hydrology and Water Resource Management within the Engineering department at Imperial. This brought me into the Engineering world and was probably the point that I realised that what I was doing was actually Engineering.”
 

Women Represented in Study

“I went to Durham for my Undergraduate course, which was probably male-dominated because it sat inside that traditional field of study like Geology. I went on an exchange for my second year. When I returned, I was free to do what I wanted because I wasn’t enrolled in a traditional course. You definitely got changes in the gender mix depending on which modules you took. The more environmental courses tended to draw in more women. Maybe because they're newer, less rigid and are constantly evolving.”
During her Masters, Emily reflects that females and multinationals predominantly represented the group and affirms that her overall study experience was positive. She felt well supported by other aspiring female Engineers throughout her studies.
 

Female Role Models and Representation

When discussing the outward-facing persona of a business and what people – particularly women or those from a diverse group – want to see reflected back at them, Emily agrees it’s not a board or interviewing panel of white middle-class men.
Reflecting on her personal experience with female Engineers and access to senior women or mentors in the industry, Emily shares that shehad a lot of strong male managers, but they’ve always been very comfortable with telling her to seek advice and support from other women where possible so that’s helpful.

“As our company has grown, we have more women in the office, which has helped to bring in more women. Having these female contacts on the bad days and having someone you can talk to is important. Sometimes you don't know if it's a discrimination thing or just a life thing. When you're the only person who meets the female criteria, you don't know the difference. Sometimes you just want to call someone up to cross-check it.”
 

Personal Experiences with Discrimination

“I’ve definitely had moments when I thought I’ve been discriminated against, but I do’'t know that’s been a clear-cut case. Some personality traits that have naturally been encouraged in me have made it difficult to tell. I will always offer somebody a cup of tea or coffee when they arrive somewhere because that’s what I'vebeen brought up to do. But then I found that I was always being asked to make the cups of tea even when I had a male colleague of equal status sitting next to me.”

Was Speaking Up an Option?

“Sometimes I would speak up, but that often made it worse because it made people feel defensive. I reached a point where I spoke to someone in the office and told them how it made me feel. They intercepted the requests and offered to make the drinks.” 
Emily struggles to determine whether the issue was gender or personality based as it was clouded by the circumstance she had always offered in the past. Nonetheless, the request was always directed at her. 

“It's a difficult one because we had no admin support. The truth is that 90% of admin staff are women. So, when you’re the young female in a room, the assumption is that you’ll make the tea. It was something that when I was more junior would really get me going.”
 

What can Schools in the UK do Better to Encourage People into Engineering or Other Expansive Careers?

“Encourage students to go out and look for things they haven’t thought of. There's a lot of information out there. Almost every profession in the UK has an institution that goes with it. They would love to do more with young professionals and students, but the gap between them is quite difficult. They can’t force themselves into a school environment, so maybe the solution is encouraging the interested kids to speak to these groups.”
 

What’s the Biggest Misconception About Engineering? 

The practical misconception

“I think it’s what’s included in engineering. My preconceptions were people sat doing calculations and tapping away at a computer all day. But obviously, the job relates to so many other things. Particularly for graduates. A large proportion of it is site work where you’re out and about interacting with people. I don't think people realise this is a huge part of being an engineer.”

The gender misconception 

“Some of the worst discrimination I’ve faced was while collecting bore water samples. A farmer approached me and asked, “What do you think you're doing young lady?” That phrasing, while quite common, makes you feel like you are five years old with your hair in pigtails. I’m obviously collecting a water sample, doing my engineering role, but there’s this whole misconception that you’re doing something you shouldn’t be doing because you’re a woman.”

When asked whether Emily felt this was a public misconception or if she felt the sentiment is echoed on site too, she shares, “I think you are treated differently some of the time. Partly because it’s a bit more unusual, and they don’t know how to interact with you. But I think some of it is a lack of provision for ladies coming to the site.”
Aside from less-than-ideal facilities, the provision of female-sized safety gear on site has also been an issue historically. According to Emily, this is getting much better. However, things often need to be made to order to accommodate the many variations of the female form.

There can often be a lag time of up to six weeks between placing an order and it arriving. These delays prevent female graduates from being able to get onto site as soon as they hit the workplace, limiting their real-world exposure in the initial stages of their careers. Ill-fitting gear makes it difficult to carry out your work comfortably but also lines you up to be the butt of someone’s joke. And whilst Emily acknowledges that humour and taking the mickey is effectively the love language on a site, it can also make the person on the receiving end feel a bit awkward, especially if this person is a young female graduate.
 
Finding the Right Opportunity

Women can make waves in engineering, and with strong women at the forefront of change, it’s important to know where to find the right opportunities. With the help of our team, you can find your next engineering role that’ll make you feel included and supported. Contact us today and learn more!

Danny is a true diversity champion, and a firm believer in supporting others to achieve their full potential in life. Having worked within healthcare and infrastructure businesses, he’s now in a senior leadership role for a well-regarded trade body, giving him a unique insight into the way organisations operate. 

 

Name: Pamela Hardie
Job Title: Key Account Portfolio Director
Location: Based in Edinburgh covering the UK

When did you realise that a career in engineering was right for you? Was there a particular moment in your life?

Once I had successfully achieved my apprenticeship, I knew I wanted to remain in the industry and have a successful career in engineering. I felt because I had come so far, I owed to myself to continue.  
 
What does an average day look like for you?

Currently I am office/home based with occasional site visits and spending days with engineers. When I was a mobile engineer, we serviced commercial properties across the central belt of Scotland. Attending sites for planned preventive maintenance or reactive breakdown jobs.  I worked across multiple trades so could be maintaining, repairing, or installing AC or gas systems to more glamorous work of unblocking toilets. I enjoyed the interaction with the customers and surprising them when a female engineer arrived on site.
 
How did you get into this career? What qualifications did you get?

I knew I wanted to become an apprentice and not attend university however I fell into engineering as my brother had started an apprenticeship the year before, so I followed in his footsteps with encouragement from my father.

I achieved SVQ Level 1, 2 & 3 Heating & Ventilation in Service & Maintenance qualification from North Glasgow College. My company also paid for my driving lessons and test which I successfully passed first time and allocated me my first vehicle which was an Astra van.
 
Did you face any challenges with your career decision as a woman engineer?

I faced many challenges as the only woman on the tools in my company and on my college course. It was harder for me to fit in with the younger men I was attending college with and there were many times I had to share facilities such as changing rooms as they weren’t equipped for women. I also had to deal with being written off daily by the men I worked alongside and customers which isn’t easy at 17. As the saying goes, I had to work twice as hard as a man to be seen as half as good as one. I felt different and felt on some occasions I was treated differently certainly until they got to know me better and found out I was more than capable which I was determined to show everyone!
 
What advice would you give to young girls considering a career in engineering?

Go for it! The career opportunities and earning potential in this industry is massive and it doesn’t just stop at becoming an engineer. Do not doubt yourself or hold yourself back because of your gender because in reality this isn’t a factor in becoming a great engineer, manager or director. Let your work do the talking. I believe attitudes are now changing towards women in engineering and it is far more accepted and accessible than when I started. My granny laughed at me when I told her I was an engineer, I don’t think she believed me, although we still have work to do to promote this career for young women, I believe societal views are shifting.
 
Do you have any standout memories/funny/interesting stories from your career as an engineer?

I really enjoyed being an apprentice and working alongside many great men who have become lifelong friends and allies.